Frequently Asked Questions
Toucan Collect is a mobile app for iOS and Android that turns any compatible smartphone into a contactless donation device, enabling fundraising anywhere—wh...
Sat, 4 Jul, 2026 at 2:33 PM
Android: Tap to Pay on Android is supported on devices running Android 11 or above. iOS: Tap to Pay on iPhone requires an iPhone XS or later, running iOS...
Sat, 4 Jul, 2026 at 2:34 PM
Signing up for Toucan Collect is easy! Simply visit our Toucan Collect page and complete the straightforward registration process. We have a full user guid...
Sat, 4 Jul, 2026 at 2:34 PM
For a full step-by-step guide on how to use the Toucan Collect app, head over to our guide.
Sat, 4 Jul, 2026 at 2:35 PM
Yes you can link Toucan Collect to both Stripe and JustGiving. When signing up for Toucan Collect please choose one integrator i.e. JustGiving or Stripe. On...
Sat, 4 Jul, 2026 at 2:36 PM
To scan Toucan Collect QR codes, make sure to do so within the Toucan Collect app. Do not use your phone's camera app. For the QR code to be recognised,...
Sat, 4 Jul, 2026 at 2:37 PM
For full instructions on how to use the Toucan Collect portal to generate campaigns, please refer to our user guide. This guide includes how to generate ca...
Sat, 4 Jul, 2026 at 2:38 PM
After a donor has donated, they are presented with a QR code which they can scan to Gift Aid their donation and/or download a copy of their receipt.
Sat, 4 Jul, 2026 at 2:38 PM