Why is there a Fair Use Policy?

The Fair Use Policy helps protect both donors and the long-term sustainability of the free JustGiving search feature.

Charity staff, fundraisers, and volunteers must never encourage or discourage donors from making a voluntary contribution. Donors should always be free to make their own choice without influence.

Voluntary contributions help fund the free search feature, so the Fair Use Policy allows Toucan Giving to suspend users where the Contribution Model is intentionally undermined or misused.

These optional contributions enable us to continue providing the free search feature to you or your charity and many others, helping the programme grow and support the sector for years to come.