What is the difference between Attended and Unattended devices?

Attended Devices - These devices are used in situations where a person (such as a volunteer or staff member) is present to assist the donor. The donor interacts with the device while receiving guidance or support. Examples include donation devices or smartphones where a volunteer helps the donor select a donation amount or process the transaction.

Unattended Devices - These devices operate without the need for staff or volunteer intervention. Donors can interact with the device independently to donate. These are typically set up in public spaces, such as kiosks, museums, galleries, where the donor can complete the donation process without assistance.

It's important when choosing a contactless donation device provider to ensure they offer accredited unattended solutions. This certification guarantees that the device is fully certified to operate in an unattended environment, meaning it can process transactions safely, securely, and in compliance with relevant standards. Accredited unattended devices provide peace of mind for both charities and donors, knowing that all donations are handled with the highest levels of security and regulatory adherence.